Privacy policy

We take the privacy of visitors to this site and users of our services very seriously. As a basic principle of working, we hold the confidentiality of clients and intending clients in the highest regard. The following guidelines are intended to inform visitors and users about how we treat people’s privacy and about their options for viewing their data, modifying it, downloading it, anonymising it, complaining about it or deleting it.

This policy should be viewed along with our Terms and Conditions, to which this Privacy Policy is linked. Acceptance of this Privacy Policy also means acceptance of these Terms and Conditions.

What information do I collect?

When you visit this web site or make other contact with us, you may provide us with two types of information: (a) personal information you knowingly choose to disclose that is collected on an individual basis and (b) website use information collected on an aggregate basis as you and others browse our site.

(a) Personal information you choose to provide

Registration Information

When you register for any of our products, services or newsletters you will provide us information about yourself, as follows:

Email Information

If you choose to correspond with us through email, the Contact form on our website, or to receive newletters or other information from us, we may retain the content of your email messages together with your email address and our responses. We provide a high level of protection for these electronic communications, using the best anti-virus and anti-malware software that we are aware of, and regularly double-backing everything up.

Emails sent to us on our Contact form and/or our email address may be retained in our email client for no more than one year, after which they are automatically deleted. If we reply, your name and email address is retained on our address list. At the bottom of this Privacy Policy, you can use a link to contact us to request more details on this information, to amend it or to have it removed.

Such contact is treated separately from our Newsletter and Updates address lists and we do not use the above information provided through the contact form for such purposes or for marketing.

Contact details and payment for courses and coaching

If you are booking on a course with us or receiving coaching, we may retain your contact details which may be stored digitally. This will consist of your name, address, email address, and telephone number(s). This information is needed so that we may contact you if the need arises. These details may be stored digitally and are subject to the same rigorous processes to ensure their security.

Payment for any services may be by bank transfer, in which case your financial details are not accessible by us. However it may be by Paypal, who will ask for your financial information in order to complete the transaction. That information may contain components that are visible to us. However, we do not myself download, retain or store any financial information, digitally or on paper.

Signing up for newsletters, and online and downloadable courses and other material

When you sign up for a newletter service, blog posts or other information provided by us, we ask for your first name, surname and email address. We need you email address for making email contact in relation to the provision of our services, and we need your first and surname to be able to address you personally rather than anonymously. In the field in which we work, we seek to encourage as much real, human contact as is possible within the limitations of the digital world.

This is a consent-based system. It is done through our emailing organisation, Mailchimp, who retain this data on their servers and act on my behalf as a data processor. You will be provided with the means to review this data when you receive each mailing from us, through a link at the bottom of each email (called “update subscription preferences”), and you can amend the record on this link. Alternatively you may unsubscribe if you wish, by clicking on the relevant links (called “unsubscribe from this list”) at the bottom of the email. Each address list has its own database and to unsubscribe from each list you will need to go to an email from the relevant list.

After unsubscribing, we will discontinue sending all e-mails and newsletters from that list as soon as technically feasible. This discontinuation will not only include any newsletter you have previously been receiving but all other newsletters and other types of mailings.

Mailchimp also makes use of cookies as part of each bulk mailing by us via Mailchimp. This is in effect similar to the section below about cookies, where they collect information on who opened a mailing, what links they clicked on and which pages they visited on our site. This helps us plan the presentation of our webpages and the information and services we provide, to ensure it more accurately serves your needs.

This service is provided by Mailchimp, who are a separate organisation to us based in the USA. Mailchimp store this information confidentially on their website.

Occasionally, we may also use the personal information we collect at Mailchimp under (a) above to notify you about important changes to our website, new services, and special offers we think you will find valuable.

Blog comments

We moderate our blogs. Comments have to be approved by us before they appear on our site. We have a zero tolerance policy towards trolling and any other ways in which people are personally disrespectful to others or use swear words. Such posts do not appear.

People who make comments are obliged to give their name and email address. This data is stored at our server, Siteground, and also retains the IP address. The email and IP address are not shown publicly. We do not use this data for marketing such as sending emails to commentators, and their data is not added to our Mailchimp lists.

On request though the Contact form (see the bottom of this Privacy Policy), we will remove any commentators’ data submitted along with their comments.

(b) Website use information

Similar to other websites, our website uses a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis and does not identify you personally.

How do we use the information that you provide me?

Broadly speaking, we use website information for purposes of administering our activities, providing the products and services requested, processing any payment, monitoring the use of the service, our marketing and promotional efforts and improving our content and service offerings, and customising our site’s content, layout, services and for other lawful purposes. These uses improve our site and our services and better tailor it to meet your needs.

Furthermore, such information may be shared with others only on an aggregate basis. Personally identifiable information or business information will not be shared with other parties, except as required by law (see below).

What are cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

You can read more about our cookie policy here. If you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. You can use the information on this link to delete cookies if you wish.

How do we use information we collect from cookies?

As you visit and browse our website, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in further than is necessary for security. Cookies, in conjunction with our web server’s log files, and with Google Analytics and WordPress, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our clients. Our cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

Some cookies, such as Google Analytics are used therefore to improve the performance of the site and are non-essential. Other cookies are essential to the running of the site, such as the GDPR compliance cookies used to ensure our compliance with the EU”s General Data Protection Regulation. You can also learn about these on the Cookie Policy page.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you. The IP address alone does not give us or the servers we use any personal information or data about you, except when a blog comment retains an email addess and IP address. IP addresses are not collected as part of the Mailchimp sign-up process and data retention described above under (a). They are not published. They are not used for marketing.

Other relevant Privacy information

Sharing and selling information

We do not share, sell, lend or lease any of the information that uniquely identifies a subscriber (such as email addresses or personal details) with anyone. One exception may be when it is necessary to process a financial transaction, or provide certain services that you have requested, and in thoses cases the financial bodies we might deal with operate under a strict code of banking confidentiality. We will only deal with those bodies that operate in a confidential manner.

Data breach

The site security is constantly being monitored and any attempts at security breaches will usually be blocked. If a data breach occurs, all people affected by the breach will be contacted as soon as possible and asked to make any relevant changes as needed. What will be required will be specified in the notification.

How can you access and correct your information?

You may request access to all your personally identifiable information that we collect online and maintain in my database by emailing us via our contact form as stated at the end of this policy statement below (See “Data controller contact”) or by using the specific data review forms also provided there. You can also access and amend or delete the information about you held by Mailchimp on a link provided on a Mailchimp mailing from us, as described above.

What about legally compelled disclosure of information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms of service or to protect the safety of our users and the public.

What about other websites linked to our website?

We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. The vast majority of links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.

Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including websites, which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our website you consent to our collection and use of your information as described in this Privacy Policy and on first arrival on my site. There is a consent bar provided at the bottom of the page, which disappears when consent is provided by you. The collection of your name and contact details, where relevant, will include a consent process in which you are clearly asked for your consent by a form and an “opt-in” process, as described above. The collection of aggregate information such as cookies is not stored by us in a way that identifies you personally.

Our Commitment To Data Security

Please note that your information will be stored and processed on our computers in France and those of Mailchimp USA at www.mailchimp.com. In addition aggregrate data is stored by our servers at Siteground. The laws on holding personal data in France and USA may more or be less stringent than the laws of your country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians. In addition, as stated in our terms and conditions, we do not knowingly deliver coaching services to those under the age of 18.

Acquisition or Changes in Ownership

In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.  We would inform you that such a transfer was taking place, so that at the point of transfer you have the opportunity to unsubscribe.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will post any changes here. So be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Users of the site, those that have login access, will be notified of changes to this policy and be required to consent to the updated policy.

Data controller contact

If you wish to ask for any information about the details about you that we hold under (a) above, or to have any details deleted, you can contact us using the contact form here